REFUND POLICY

Refund Policy

Effective Date: Sept 5th, 2024

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At Bohemios Tapas Bar, we are committed to providing a high-quality dining experience, whether you are enjoying our food in the restaurant, ordering takeout, or hosting a catered event. We understand that occasionally issues may arise, and we strive to resolve them in a fair and timely manner. This Refund Policy outlines the conditions under which refunds may be issued for our services and products.

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1. Refunds for Dine-In and Takeout Orders

A. Dine-In Orders: 
We take great pride in the quality of our food and service. If you are dissatisfied with your meal or experience while dining in at Bohemios Tapas Bar, please inform a member of our staff immediately. We will make every effort to address the issue on the spot, which may include preparing a replacement dish or offering an alternative solution. Refunds will be considered on a case-by-case basis at the discretion of the restaurant management.

B. Takeout Orders:
For takeout orders, we ask that you check your order at the time of pickup to ensure accuracy and quality. If you experience an issue with your takeout order (e.g., missing items, incorrect order, or food quality concerns), please contact us within 24 hours of receiving your order by calling the restaurant or emailing us at **info@srqbohemios.com**. Refunds or credits may be offered after review, depending on the nature of the issue.

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2. Refunds for Catering Services

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A. Cancellations:
If you need to cancel a catering order, please contact us as soon as possible. Cancellations made at least 72 hours before the scheduled event may be eligible for a full refund. Cancellations made less than 72 hours in advance may be subject to a cancellation fee, depending on the size and complexity of the order.

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B. Issues with Catering Orders:
We strive to ensure that our catering services meet your expectations. If there is an issue with the quality or accuracy of your catering order, please contact us immediately at **info@srqbohemios.com** or by phone. We will work with you to resolve the issue, which may include providing a replacement, issuing a partial refund, or offering credit toward future orders.

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3. Non-Refundable Items and Services

The following items and services are non-refundable:
- Gift cards.
- Special event bookings (unless otherwise stated in the event contract).
- Orders or services where issues are not reported within the specified timeframes (24 hours for takeout, same day for dine-in, and immediate reporting for catering).

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4. Processing Refunds

Refunds, if approved, will be issued to the original payment method used at the time of purchase. Please allow up to 7-10 business days for the refund to process, depending on your financial institution.

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5. How to Request a Refund

To request a refund or inquire about an order issue, please contact us at:

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Bohemios Tapas Bar
Email: info@srqbohemios.com  
Phone: (941) 260-9784

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When contacting us, please provide your order details, including the date, time, and any specific concerns you have. We will review your request and get back to you as soon as possible.

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6. Changes to This Policy

Bohemios Tapas Bar reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective upon posting the revised policy on our website. Please review this page periodically to stay informed about our refund practices.

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We appreciate your business and look forward to serving you again soon!